Welcome to our Frequently Asked Questions page. We hope the following information will assist you in answering your questions. If you are unable to find the answer you are looking for, we’re clearly not trying hard enough, but if we have failed you, please contact your local club in the first instance. They’ll be happy to help.
There's a lot here; click below to jump to a section.
Miscellaneous - what we couldn't find a home for
Q. Why do I have to join Rileys?
A. Because we're brilliant of course. But other than that, we are a member’s only club for good reasons. It allows us to maintain a safe and family friendly environment for our members, and to also provide extended opening hours and services. Membership will allow you unlimited access to all our Sports Bars plus great deals & offers throughout the year. You'll hear about our events and promotions first, get discounted rates AND a birthday present from us.
Q. I’m already a member. Why should I create an online account?
A. Existing members of Rileys are encouraged to create an online account in order to confirm their details, modify their preferences and to be able to book tables and other services on the Rileys website. You'll wonder how you ever got by without one.
Q. I’m not a member of Rileys, can I create an account?
A. You must join Rileys to have an online account. Joining is quick, painless and free online, and will automatically create your account.
Q. I want to identify myself as a Rileys member, but I’ve lost my membership card.
A. Butterfingers. Your first port of call should be a call or visit to your club. They will be able to tell you the barcode number on your membership card. If you're in a real hurry, we invite you to rejoin for free here on the website.
Q. I’m trying to identify myself as a Rileys member, but you don’t recognise my details.
A. The most likely explanation is that you are no longer playing at the club in which you first joined Rileys. You might for instance have moved house. Try identifying yourself selecting your original Rileys club. If you continue to have problems, please contact Rileys customer service, providing your full name, club and the barcode number on the back of your membership card.
Q. What's this Login with Facebook thing?
A. If you have a Facebook account, (and who doesn't nowadays?) you can connect your Facebook account with your Rileys account. If you've not already done so, either join as a new member, or identify yourself as an existing member. You'll then be able to connect your Facebook account.
Q. How secure are my details?
A. Very secure. We use SSL, 128bit encryption for all sensitive information such as your accounts and payment details.
Q. Can I renew my membership online?
A. Not at this time. You will need to visit the club you are a member of to renew your membership.
Q. Can I use my membership card in any Rileys?
A. Yes, your membership card will be accepted in any Rileys club.
Q. Do I have to be a member to play at Rileys?
A. You can play at Rileys as a day member, but this will attract a day membership change every time you play. Membership brings with it a host of benefits.
Q. Do I need to bring ID to join Rileys?
A. If you are over 18, please bring any of the following. New photographic driving licence, A utility bill with your name and address on it. NUS card for students. Junior members will need to have a Guardian’s consent to join.
Q. How do I get my membership card?
A. Membership cards are issued when you first visit your club.
Q. Can you send me a new membership card?
A. Sorry, we do not post out replacement membership cards. You'll need to go to your club.
Q. How many guests can I sign in?
A. As a member you can sign in three guests as day members.
Q. How much does it cost to Join Rileys?
A. Membership accounts are free if you join online. Walk-in membership fees vary according to the club you are intending to join.
Q. I changed address or some other personal detail, such as my email address; do I need to let you know?
A. It’s important that we can keep in touch with you. Just let the club know the next time you visit and they’ll update your details, or log in to your account.
Q. I've lost my membership card!
A. Your club will be able to issue you a new card the next time you visit. Clubs may make a small administrative charge at their discretion.
Q. Should I book in advance?
A. We would recommend booking in advance as this guarantees you a table at the time of your choice. However, it is possible to book at the time of arrival if tables are free. You can book online with all of our clubs, or by phone or email. Please note, head office cannot take bookings. Please contact your local club directly to make a booking or use our online booking service. You can find your nearest club and their contact details on our club finder page.
Q. What ways are available to book a table?
A. Loads! Tables can be booked for all of our clubs online. You can also book by phoning or emailing a club directly. It's a bit old fashioned, but you can even walk in and book. Please note that head office cannot make bookings. You must contact the club you wish to play in directly. You can locate your nearest club by using our club finder page.
Q. How many tables can I book at the same time?
A. As many as you like, and on any number of different days. For instance, if you are a regular weekly player, you can book several weeks in advance.
Q. I booked a specific table, but on arrival was moved to a different table. Why?
A. While we endeavour to provide the table you requested, our terms and conditions state that we reserve the right to move you to an alternative table at our discretion. We don't do it to be awkward, but to make sure as many people as possible can have an opportunity to play.
Q. I booked a table but now I can’t play on the requested date. Can I change the date and time of play?
A. Unfortunately once your online booking has been confirmed and payment received we are unable to cancel or amend the booking. Therefore please make sure that you and any guests you invite to play are available on the day and time you have chosen. Please refer to our terms and conditions (paragraphs 2 and 17) for further details.
Q. I was not able to play. Can I request a refund?
A. Unfortunately we are unable to offer refunds in the event that you or any guests you invited were unable to attend on the date and time you booked. Please refer to our terms and conditions (paragraphs 2 and 17) for further details.
Q. My bank details are being refused.
A. Rileys uses Sagepay to process payments. Any failure to process a payment is determined by Sagepay and therefore out of Rileys control. In the event of a failure to process a payment, please refer to the reasons provided by Sagepay, or contact your bank.
Q. Can I do my work experience at Rileys?
A. Unfortunately, we cannot offer work experience placements at Rileys due to licensing laws.
Q. Do Rileys have any job vacancies?
A. Please look on our job page for vacancies.
Q. Are there any rules regarding age restrictions of juniors at Rileys?
A. Juniors are very welcome at Rileys but age restrictions vary considerably from club to club and according to licensing laws. Please use our club finder page to locate the club you wish to attend, and use the contact form or telephone details on that page to enquire directly with the club as to their prevailing policy on children and under 18s.
Q. Can you support our charity?
A. Rileys are committed to the principle of corporate support of good causes. We recommend contacting your local club to see how they might be able to help.
Q. Does the cost of play include cue hire?
A. Yes, cue hire is included in the cost of play.
Q. How much does it cost to play at Rileys?
A. This varies considerably depending on the venue, the day played and the time played. There are also various offers throughout the year. You can check our rack-rates on our online booking page.
Q. A group of us would like to visit, but none (or very few) of us are members.
A. Local clubs will be pleased to offer special discounts for groups. Generally a group of 8 or more persons can obtain a discounted membership rate. If you have further questions, please find the club you are interested in visiting on our club finder page and contact them directly either by phone, or the e-mail form provided.
Q. Can I hire the club for an event?
A. Please contact the club directly and ask to speak to a member of staff. You can find contact details on our club finder page.
Q. Do you cater to Parties and Group events?
A. Yes. Our clubs put on great parties. You can visit our party page for information about the party packages we offer and make a party enquiry directly with the Rileys Club you would like to celebrate at. Please note: Rileys head office cannot enter into correspondence about parties. Please contact your local club for further information.
Q. Do Rileys franchise any of their clubs?
A. Not at this time.
Q. Do you have a dress code?
A. No, but we do reserve the right to refuse admittance at the managers discretion.
Q. Does Rileys buy or sell Pool and Snooker tables?
A. Rileys are often confused with the company Riley, which is a manufacturer of cue-sports equipment. We do not therefore sell Pool or Snooker tables, nor can we assist with the refurbishment of tables, or buy used tables.
Q. Have Rileys got any new clubs opening?
A. You can check for announcements on this site. Also any new club openings are advertised well beforehand locally.
That's it, end of the line. If you haven't found your answer we're really sorry. But it's very likely your local club will be able to answer any question you have, so please give that a go.
